Terms and Conditions

Effective Date: January 1, 2026

Welcome to our online gaming platform. By accessing or using our casino services, including the wheel of fortune casino features, mobile applications, and related gaming products, you agree to be bound by these Terms and Conditions. Please read this agreement carefully before proceeding.

1. Acceptance of Terms

By creating an account, completing the wheel of fortune login process, or accessing any part of our casino platform, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions.

These terms constitute a legally binding agreement between you (the "User" or "Player") and our casino operating entity. If you do not agree with any provision outlined herein, you must immediately discontinue use of our services.

We reserve the right to modify these terms at any time. Continued use of our services following any changes constitutes acceptance of the revised terms.

2. Eligibility Requirements

To use our casino services, including the wheel of fortune online casino and wheel of fortune mobile app, you must meet the following requirements:

  • You must be at least 19 years of age (or the legal gambling age in your province of residence within Canada)
  • You must be physically located in a Canadian jurisdiction where online gambling is legally permitted
  • You must provide accurate and current personal information during registration
  • You must not be self-excluded from gambling activities or listed on any prohibited player database
  • You must have legal capacity to enter into binding contracts under Canadian law

We reserve the right to verify your identity, age, and location at any time. Failure to provide requested documentation may result in account suspension or closure.

3. Account Registration and Security

3.1 Account Creation

Each player is permitted only one account. Creating multiple accounts is strictly prohibited and may result in closure of all accounts and forfeiture of funds.

During registration, you must provide accurate personal information including your legal name, date of birth, address, email, and phone number. Any false information may lead to account termination.

3.2 Login Credentials

You are responsible for maintaining the confidentiality of your wheel of fortune login credentials, including username and password. Do not share your account information with any third party.

You must notify us immediately of any unauthorized access or security breach. We are not liable for losses resulting from unauthorized use of your account if you failed to maintain proper security measures.

3.3 Account Verification

We may require identity verification documents including government-issued photo identification, proof of address, and payment method verification before processing withdrawals or at any time during your use of our services.

4. Deposits and Withdrawals

4.1 Deposits

All deposits must be made in Canadian dollars (CAD) using approved payment methods. Minimum and maximum deposit limits apply and are displayed during the transaction process.

You may only use payment methods registered in your own name. Third-party payments are not permitted and may result in funds being returned and account closure.

4.2 Withdrawals

Withdrawal requests are processed subject to identity verification and compliance with our anti-money laundering procedures. Processing times vary by payment method and may take 1-7 business days.

Withdrawals must generally be made to the same payment method used for deposits. Minimum withdrawal amounts apply, and fees may be charged for certain withdrawal methods or excessive withdrawal requests.

4.3 Responsible Gaming Limits

You may set deposit limits, loss limits, and session time limits on your account at any time. These limits are designed to promote responsible gaming and will be strictly enforced.

5. Bonuses and Promotions

From time to time, we may offer promotional bonuses including welcome bonuses, wheel of fortune bonus offers, free spins, and other incentives. All bonuses are subject to specific terms and conditions.

Bonus funds are subject to wagering requirements that must be met before withdrawal. Wagering requirements, eligible games, maximum bet limits, and expiration dates are specified in each promotion's terms.

We reserve the right to void bonuses and winnings if we determine that bonus terms have been violated or if bonus abuse is detected. Only one bonus per player, household, or IP address unless otherwise stated.

Bonuses cannot be combined unless explicitly stated. Bonus funds are forfeited upon withdrawal request before wagering requirements are completed.

6. Game Rules and Fair Play

6.1 Game Integrity

All games on our platform, including those accessible through the wheel of fortune app, use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Game results cannot be manipulated by players or operators.

Each game has specific rules, paytables, and return-to-player (RTP) percentages that are available for review before play. It is your responsibility to understand the rules before wagering real money.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

  • Use of automated betting systems, bots, or artificial intelligence
  • Collusion with other players or fraudulent gaming strategies
  • Exploitation of software errors or game malfunctions
  • Money laundering or other illegal financial activities
  • Abusive behavior toward staff or other players
  • Any attempt to manipulate or reverse-engineer our gaming software

6.3 Game Malfunctions

In the event of a game malfunction, software error, or technical issue, all affected bets and payouts are void. We will make reasonable efforts to restore your account balance to its pre-error state.

7. Responsible Gaming

We are committed to promoting responsible gaming practices and preventing problem gambling. We provide tools and resources to help players maintain control over their gaming activities.

Available responsible gaming tools include deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. You may access these tools through your account settings at any time.

If you believe you may have a gambling problem, we encourage you to seek help from organizations such as:

  • Gambling Help Line: 1-888-997-3331 (available 24/7)
  • Canadian Problem Gambling Network
  • Gamblers Anonymous Canada
  • Your provincial problem gambling support services

Self-exclusion requests are taken seriously and will be implemented immediately. During a self-exclusion period, you will not be able to access your account or create new accounts.

8. Privacy and Data Protection

We collect, process, and store your personal information in accordance with our Privacy Policy and applicable Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act).

Your information is used for account management, identity verification, payment processing, regulatory compliance, and customer service purposes. We do not sell your personal data to third parties.

For detailed information about how we handle your data, please review our Privacy Policy, which forms an integral part of these Terms and Conditions.

9. Intellectual Property

All content on our platform, including the wheel of fortune online casino software, graphics, logos, game designs, text, and software code, is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from our content.

Unauthorized use of our intellectual property may result in legal action and damages claims.

10. Limitation of Liability

To the maximum extent permitted by Canadian law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our casino services.

We are not responsible for losses resulting from technical failures, internet connectivity issues, unauthorized account access due to your negligence, or events beyond our reasonable control.

Our total liability for any claim arising from these terms shall not exceed the amount of deposits made to your account in the six months preceding the claim, or CAD $1,000, whichever is lower.

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you in full.

11. Account Closure and Suspension

11.1 Voluntary Closure

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after verification, subject to withdrawal terms.

11.2 Involuntary Closure

We reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, fail verification procedures, or for any other reasonable cause.

In cases of suspected fraud or abuse, we may withhold funds pending investigation. If wrongdoing is confirmed, funds may be forfeited and legal action may be pursued.

11.3 Inactive Accounts

Accounts with no login activity for 12 consecutive months may be classified as inactive. An administrative fee may be charged monthly on inactive accounts with balances. We will notify you before implementing such fees.

12. Complaints and Dispute Resolution

If you have a complaint regarding our services, please contact our customer support team first. We aim to resolve all complaints fairly and promptly within 48 hours.

If you are not satisfied with our resolution, you may escalate the matter to our management team. We will provide a written response within 7 business days.

For unresolved disputes, you may contact the relevant gaming regulatory authority in your province or pursue resolution through the applicable dispute resolution service.

Any legal proceedings arising from these terms shall be governed by the laws of the province in which you reside and the federal laws of Canada applicable therein.

13. Third-Party Services and Links

Our platform may contain links to third-party websites, payment processors, or services. We are not responsible for the content, privacy practices, or terms of service of any third-party sites.

Access to third-party services is at your own risk. We recommend reviewing the terms and privacy policies of any external services you use.

14. Communication and Notifications

By accepting these terms, you consent to receive communications from us via email, SMS, push notifications through the wheel of fortune mobile app, or postal mail regarding your account, promotions, and service updates.

You may opt out of marketing communications at any time through your account settings, but you cannot opt out of essential service communications regarding your account or legal notices.

It is your responsibility to ensure your contact information is current and accurate. We are not liable if communications fail to reach you due to outdated information.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet service failures, or other force majeure events.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.

17. Assignment

You may not transfer or assign your rights or obligations under these terms without our prior written consent. We may transfer or assign our rights and obligations to any third party at our discretion, provided such transfer does not materially affect your rights.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any specific game rules or promotion terms, constitute the entire agreement between you and our casino regarding your use of our services.

These terms supersede all prior agreements, representations, or understandings, whether written or oral.

19. Language

These Terms and Conditions are provided in English. If translations are provided in other languages, the English version shall prevail in case of any discrepancy or dispute regarding interpretation.

20. Contact Information

If you have questions about these Terms and Conditions or need assistance with your account, please contact our customer support team:

By continuing to use our casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions as of the effective date stated above.

Last updated: January 1, 2026