Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access and use our casino gaming platform, including the Wheel of Fortune casino services, Wheel of Fortune mobile app, and all related online casino offerings. By using our services, you consent to the practices described in this policy.

We are committed to protecting your privacy in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we collect personal information that may include:

• Full legal name and date of birth
• Email address and phone number
• Residential address and postal code
• Government-issued identification documents
• Payment information and financial transaction details
• Username and password credentials

This information is required to verify your identity, comply with Canadian gaming regulations, process transactions, and provide access to our Wheel of Fortune online casino platform.

1.2 Technical and Usage Information

We automatically collect technical data when you access our services, including:

• IP address and geolocation data
• Device information (type, operating system, browser)
• Login timestamps and session duration
• Gaming activity and gameplay patterns
• Wheel of Fortune app usage data and preferences
• Cookies and similar tracking technologies

This technical information helps us improve our services, detect fraudulent activity, ensure platform security, and personalize your gaming experience.

1.3 Communications and Support Data

When you contact our customer support team or participate in promotions, we collect:

• Communication history and support tickets
• Feedback, surveys, and preference information
• Marketing consent and promotional preferences
• Information related to Wheel of Fortune bonus claims and rewards

We retain this information to provide effective customer service and communicate relevant updates about our casino services.

2. How We Use Your Information

2.1 Account Management and Service Delivery

We use your personal information to:

• Create and maintain your gaming account
• Process Wheel of Fortune login authentication and account security
• Facilitate deposits, withdrawals, and financial transactions
• Provide access to casino games and entertainment features
• Administer bonuses, promotions, and loyalty rewards
• Deliver customer support and respond to inquiries

Your information enables us to operate our platform effectively and provide you with seamless access to our gaming services.

2.2 Legal Compliance and Responsible Gaming

We process your data to comply with Canadian legal and regulatory requirements, including:

• Age verification and identity authentication (18+ requirement)
• Anti-money laundering (AML) and Know Your Customer (KYC) procedures
• Responsible gaming monitoring and intervention
• Gaming license compliance and regulatory reporting
• Prevention of fraud, abuse, and prohibited activities
• Cooperation with law enforcement and regulatory authorities

These measures protect both you and our platform from illegal activities and ensure compliance with Canadian gaming laws.

2.3 Platform Improvement and Personalization

We analyze usage data to enhance your experience by:

• Improving the Wheel of Fortune mobile app functionality and performance
• Customizing game recommendations and content
• Optimizing platform security and technical infrastructure
• Conducting data analytics and performance assessments
• Developing new features and gaming options

This analysis helps us deliver a more engaging and user-friendly gaming environment tailored to player preferences.

2.4 Marketing and Communications

With your consent, we may use your contact information to:

• Send promotional offers and Wheel of Fortune bonus notifications
• Communicate platform updates and new game releases
• Deliver newsletters and personalized marketing content
• Notify you about special events and tournaments

You can opt out of marketing communications at any time through your account settings or by contacting our support team. Transactional and service-related communications will continue as necessary for account operation.

3. Information Sharing and Disclosure

3.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist in operating our platform, including:

• Payment processors and financial institutions
• Identity verification and KYC service providers
• Cloud hosting and data storage vendors
• Customer support and communication platforms
• Gaming software and technology partners
• Analytics and security service providers

These partners are contractually obligated to protect your information and use it only for authorized purposes. We ensure they meet Canadian privacy standards and comply with applicable data protection laws.

3.2 Legal and Regulatory Disclosures

We may disclose your personal information when required by law or to protect legitimate interests:

• In response to valid legal requests from Canadian authorities
• To comply with gaming regulations and licensing requirements
• To enforce our Terms of Service and prevent fraud
• To protect the rights, safety, and security of our users and platform
• During business transactions such as mergers or acquisitions

We will always attempt to notify you of such disclosures unless prohibited by law or when doing so would compromise an investigation.

3.3 No Third-Party Sales

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used exclusively to provide and improve our casino services.

Any sharing with affiliates or partners is limited to operational necessity and subject to strict confidentiality agreements.

4. Data Security and Protection

4.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Industry-standard SSL/TLS encryption for data transmission
• Secure data storage with encrypted databases
• Multi-factor authentication for Wheel of Fortune login access
• Regular security audits and penetration testing
• Access controls and employee confidentiality agreements
• Fraud detection and prevention systems

While we employ robust security practices, no method of electronic storage or transmission is completely secure. We continuously update our security protocols to address emerging threats.

4.2 Account Security Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. We recommend:

• Using strong, unique passwords for your gaming account
• Never sharing login information with others
• Logging out after gaming sessions, especially on shared devices
• Immediately reporting suspicious activity to our support team
• Keeping your contact information current for security notifications

Promptly notify us if you suspect unauthorized access to your account.

5. Data Retention and Deletion

5.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

• Active account data: Duration of account activity plus retention period
• Transaction records: Minimum 7 years for financial compliance
• KYC documents: As required by Canadian gaming regulations
• Communications: According to customer service requirements
• Technical logs: Typically 12-24 months for security purposes

After the required retention period, we securely delete or anonymize your personal information in accordance with our data retention schedule.

5.2 Account Closure

If you close your account, we will:

• Cease active processing of your personal data
• Retain necessary records for legal compliance periods
• Remove you from marketing communications
• Process any outstanding withdrawals or transactions

Certain information may be retained in archived form to meet regulatory requirements, resolve disputes, or prevent fraud.

6. Your Privacy Rights

6.1 Access and Correction

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete data
• Receive an explanation of how your information is used
• Know which third parties have received your data

You can access and update much of your account information directly through your profile settings on the Wheel of Fortune casino platform. For additional requests, contact our privacy team.

6.2 Withdrawal of Consent

You may withdraw consent for certain data processing activities, including:

• Marketing communications and promotional emails
• Optional data collection for personalization
• Non-essential cookies and tracking technologies

Please note that withdrawing consent for essential processing may limit your ability to use certain features or services. Some data processing is necessary for account operation and regulatory compliance.

6.3 Data Portability and Deletion

Subject to legal limitations, you may request:

• A copy of your personal information in a portable format
• Deletion of your account and associated personal data
• Restriction of certain data processing activities

Deletion requests will be processed within required timeframes, though certain information must be retained for legal compliance. We will confirm completion of your request or explain any limitations.

7. Cookies and Tracking Technologies

7.1 Types of Cookies Used

Our platform uses various cookies and similar technologies:

• Essential Cookies: Required for login, security, and basic platform functionality
• Performance Cookies: Analyze site usage and improve service quality
• Functional Cookies: Remember preferences and personalize your experience
• Advertising Cookies: Deliver relevant promotional content (with consent)

The Wheel of Fortune app and mobile platforms may use similar technologies, including mobile identifiers and analytics tools, to provide consistent service across devices.

7.2 Managing Cookie Preferences

You can control cookie usage through:

• Browser settings to block or delete cookies
• Our cookie preference center when you first visit
• Opt-out tools for advertising networks
• Mobile device settings for app-related tracking

Disabling essential cookies may affect platform functionality and your ability to access certain features. Non-essential cookies can be disabled without impacting core services.

8. International Data Transfers

While we primarily operate in Canada, your information may be transferred to and processed in other jurisdictions where our service providers are located.

When we transfer data outside Canada, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by privacy authorities
• Transfers only to jurisdictions with adequate privacy protections
• Vendor agreements requiring equivalent security measures
• Compliance with cross-border data transfer regulations

Your personal information remains subject to Canadian privacy laws regardless of where it is processed.

9. Children's Privacy

Our casino services are strictly restricted to individuals 18 years of age or older (or the legal age of majority in their jurisdiction, if higher).

We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal age:

• We will immediately delete the account and associated information
• We will block future access from that individual
• We will investigate how the underage access occurred

Parents or guardians who believe a minor has provided information should contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

When we make significant changes:

• We will update the "Effective Date" at the top of this policy
• We will notify you via email or prominent platform notice
• We may require your acknowledgment before continued use
• You will have the opportunity to review the revised policy

Your continued use of our services after changes take effect constitutes acceptance of the updated policy. If you disagree with any changes, you may close your account.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Privacy Officer
Email: [email protected]

We will respond to your inquiry within 30 days of receipt. For urgent matters related to account security or unauthorized access, please contact our 24/7 customer support team immediately.

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority.

12. Provincial Privacy Rights

Residents of certain Canadian provinces may have additional privacy rights under provincial legislation:

Quebec Residents: Under Quebec's Act respecting the protection of personal information in the private sector, you have enhanced rights to access, correct, and control your personal information.

British Columbia and Alberta Residents: Provincial privacy laws provide specific protections for personal information collected by private sector organizations.

We honor all applicable provincial privacy rights in addition to federal PIPEDA requirements. Contact our Privacy Officer to exercise province-specific rights.

Last Updated: January 2026

This Privacy Policy is effective as of the date stated above and applies to all users of our Wheel of Fortune casino platform and related services.